Floral Couturier  is committed to keeping our clients information safe and secure. We treat your private details with respect and confidentiality and don not disclose it to any third parties without your consent.


Who is Floral Couturier

The Flower Fashion London is a luxury florist based in London. All the information you share with is controlled by Floral Couturier ltd.


Information we collect and keep about our clients

We collect and keep your information when registering an account, place an order or sign up for our newsletter. Usually, this information includes your full name, email, delivery address, billing information, telephone number and payment details. Also, we hold competitions from time to time, which means that the data you provide to enter these competitions is held in our database.


Why do we keep your data?

The data you provide to us is used to fulfil the orders you place in our system and assist you with any future enquiries and service requests for your convenience.



How do we communicate with you?

If you signed up for our email newsletter, we’ll send you occasional emails with relevant information about offers, special events and other emails relevant to your account. You can always opt-out from receiving email newsletters from us by clicking the unsubscribe link in the email communication you receive from us, but we will send you important order information and invoices.


Access and changes to personal information

You can view, change and delete your private details by emailing our at




We might get some information from our visitors by recording how they interact with our Website with the use of cookies, analytics tools or obtain data from third parties.



- Might include your device and connectivity information such as IP (Internet Protocol) address, unique device identifiers (such as the IMEI for phones)

- Location data



- Might include your configuration data such as browser type, version and language setting, time zone setting, browser plug-in types and versions

Details of how you used our Website, such as your search queries. Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page:

- Log information, such as error reports, download errors, any problems you experience using our web site and any phone number used to call our customer service number.


We do not combine information collected automatically through cookies and analytics tools with other personally identifiable information you may have provided to us when you registered for our Products or submitted a form through our Website.




A cookie is a small file, typically of letters and numbers, downloaded on to a device when the user accesses certain websites. Cookies allow a website to recognise a user’s device.


We might use cookies to recognize you when you visit our site or use our Services, remember your preferences, and give you a personalized experience:


Authentication cookies. If you're signed in to our Services, these cookies will help us show you the right information and personalize your experience.

Session cookies - These cookies store the ID of a user’s session. The cookie is set when a user signs in and is used to restore the session without entering the personal data.

Security cookies - We use cookies for our security features, and to help us detect malicious activity.

Preferences, features and services. These cookies help us to customise your preferences, such as which language you prefer and what your communications preferences are or to fill out forms on our faster.

Performance, Analytics and Research. Cookies help us to analyse our web site performance. We use cookies to improve our products, features, and services, including to create logs and record when you access our site.

Third-party cookies. We might use them for website analytics and advertising purposes, i.e. cookies which are set and can be accessed by servers respectively domains of our third-party providers.


What can you do if you don't want cookies to be set or want them to be removed?


Most browsers accept cookies automatically, however, some people prefer not to allow cookies. You may change the security settings of your web browser in order to stop your device receiving and storing cookies, to allow receiving and storing cookies from selected websites you trust, or to be notified before receiving cookies. You may also delete cookies stored in your browser at any time. Information stored in such cookies will be removed from your device. However, these settings may have negative effects on website usability.


Browser manufacturers usually provide help pages relating to cookie management in their products. Please see below for more information:

- Google:

- Internet Explorer:

- Mozilla Firefox:

- Safari (Desktop):

Safari (Mobile):

Android Browser:


Opera Mobile:

For other browsers, please consult the documentation that your browser manufacturer provides.

You may opt-out of third-party cookies from Google Analytics on its website.

You can opt out of interest-based targeting provided by participating ad servers through the Digital Advertising Alliance ( In addition, on your iPhone, iPad or Android, you can change your device settings to control whether you see online interest-based ads.




Our Website might include certain Social Media features and widgets, such as the “Facebook Like”, “Facebook Share”, “Facebook Pixel” “Instagram Follow”, “Twitter Tweet”, “Google +1” features, buttons or other interactive mini-programs (“Social Media Features”). These Social Media Features may collect information such as your IP address or which page you are visiting on our Website, and may set a cookie to enable them to function properly. Social Media Features are either hosted by a third party or hosted directly on our Website. Please be aware that if you choose to interact or share any Personal Information via such widgets, you are in fact providing it to these third parties and not to us. Your interactions with these third parties are managed by these Social Media policies and not ours. For example, you will not be able to use the “Facebook Like” button if you are not logged in to your Facebook account. Once you use the button this will be associated with your Facebook history, but we will not process this information.